Policies

Production

All of our items are produced at our facilities. Please allow up to 10 business days for us to produce your custom item(s) and a couple of days for shipping, depending on where you live. We will do our best to get your item(s) to you sooner, please understand creating a custom item for you takes time.

We can add additional design locations to your order. Let us know what you want by typing it into the special instructions box on the check out page, if it can be done we will do it. Additional locations will cost you $8 more per location.

Rush Orders

If you need an item quickly, Rush production may be the way to go. Rush production will ensure that your items are produced within 1 week and shipping will be expedited to arrive in 1 - 3 business day. A 20% RUSH charge will be added to your total for orders over $75. All other orders will be charged $15 for RUSH production. During high volume holiday seasons production times and rush services may vary.

If you need something sent overnight for a special occasion, call our friendly customer service department.

Payment

We accept credit or debit cards (Visa, MasterCard and Discover) as well as money orders. We do not ship C.O.D. To pay for your order with a money order: 1) Select and design your customized item(s) online. 2) Print out your order with your design specifications. 3) Mail your order along with a money order in the exact amount of the order to: Shoplattitude 1590 W. Mound St. Columbus, OH 43223. Don't forget the shipping cost.

Shipping

At ShopLattitude, we believe in delivering our product to you as quickly as possible and at a reasonable price. Shipping is just $5.95 and FREE for orders over $50. We use several carriers (USPS, Fed Ex) to ensure most items are delivered in 1-3 business days. You will be emailed your order tracking number once it is shipped.

Canadian Orders

Items mailed into Canada may be subject to duty and/or taxes as well as extended shipping times due to Canadian customs. Please refer to the following link (Canadian Customs) http://www.cbsa-asfc.gc.ca/import/courier/postal/menu-e.html

To Place an Order

Orders can be placed online 24 hours a day 7 days a week or by phone during normal business hours. There is a chance during times of high call volume all lines may be busy, please leave us a message or call back in a few minutes.

Changes to Order

We encourage you to double check your order before placing it, but understand you may want to make a change after the fact. If you desire to make a change, you must notify us within 24 hours by either email or phone. After 24 hours we can not guarantee your order can be changed.

Order Cancellations

Ordered cancellations must be done within 24 hours after placing an order. There will be a 25% restocking fee based on the price of the order (shipping is excluded).

Licensed, Trademarked, or Patented Designs

In ordering custom printed merchandise, you the customer, represent that all materials used in making the product will not cause the violation of any law, rule, judicial decision, regulation, franchise or similar agreements, informal or formal, oral or written relating to trademarks, ordinance, or copyrights service marks etc. A customer also represents that by commissioning the seller to produce the item, they have the full authority to purchase and to grant the rights to the seller to fabricate, manufacture, and to sell any design or product that is created. The customer agrees to indemnify and hold the seller harmless from and against any fees, fines, penalties, losses, damages or assessments including attorney.s fees that are incurred by the seller to produce and sell any design or product that is created. We reserve the right to refuse production of any design we deem questionable or distasteful.

Back orders & Discontinued Item

We try very hard to keep ample supplies of our products on hand, however every so often we find ourselves out of stock. We will make every effort to contact you if the product you ordered is temporarily out of stock or discontinued. In either case you can substitute another item of equal or better quality or get a refund.

Returns & Exchanges

All Shoplattitude orders are made-to-order. As such, we will not accept a return unless the item(s) ordered is defective or the wrong item(s) is received. We will not accept returns based on size discrepancies or color discrepancies arising from viewing the item(s) on our website.

All orders are thoroughly examined and counted by at least two members of our production staff to ensure that item sizes (where applicable) and quantities are accurate. All items are also examined for defects prior to shipping. Shoplattitude is not responsible for any problems with orders that have been opened or left unattended after they are delivered. We will not accept a returned order that has been washed or worn.

If a problem does arise with your order, please contact a customer service representative at Shoplattitude@EretailingAssoc.com or call 1-800-361-8811 within 72 hours of receiving your order. Please do not send items back to us without getting a Return Authorization number from us first. Items will not be accepted for return if a Return Authorization is not issued within two weeks of receipt.